What's that? Someone, somewhere has said something good/bad/indifferent in a blog post/comment thread/Tweet about your organization and you're not sure how to respond?
Good thing there's this handy flowchart from the good people at Ohio State University.
![Social Media Response Flow Chart](http://www.wearefine.com/mingle/wp-content/uploads/2010/07/Social-Media-Response-Flow-Chart.png)